Terms of Service

Last updated: October 14, 2026

Draft for legal review. These Terms are written for Luciano's Collision Center and must be reviewed by the owner's attorney, and the legal business name confirmed, before the site goes live.

These Terms of Service (“Terms”) govern your use of this website and the auto body services of Luciano's Collision Center [LEGAL ENTITY NAME — CONFIRM: registered legal name or d/b/a] (“Luciano's,” “we,” “us”), located at 107 Minnis Cir, Milpitas, CA 95035.

1. Acceptance of terms

By using this website, requesting an estimate, or having us work on your vehicle, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website. You confirm that you are at least 18 years old, or that you are the owner (or an authorized representative of the owner) of the vehicle.

2. Our services

Luciano's Collision Center is an auto body shop. Our services include collision repair, custom auto painting, Tesla-certified repair, and OEM parts repair. Descriptions on this website are general. Whether and how we can repair a particular vehicle depends on the vehicle, the damage, parts availability, and our inspection, and we may decline a job we are not able to perform properly.

3. Estimates

Any estimate, quote, or price range we give you — online, by phone, by email, by text message, or based on photos — is a non-binding preliminary estimate based on the information available at that time. A final price is confirmed only after a full in-person inspection (including any teardown needed to find hidden damage) and your approval of the repair plan.

If we find that additional work or parts are needed beyond the plan you approved, we will contact you to explain and to get your approval before doing that additional work.

4. No guaranteed timelines or outcomes

Repair timelines we give are good-faith estimates only. Delays can result from parts availability, hidden damage, insurance approvals, and other factors outside our control. We do not guarantee a completion date. We also do not guarantee a particular outcome, such as a perfect match on every paint color, or any decision or payment by your insurance company.

5. Insurance

If you file an insurance claim, you are responsible for your relationship with your insurance company. We can help coordinate — for example, by documenting the damage, providing estimates, and communicating with your adjuster — but we do not decide claims, we cannot guarantee what your insurer will approve or pay, and we are not an agent of any insurance company. You remain responsible for your deductible and for any amount your insurer does not cover.

6. Warranty

Luciano's Collision Center provides a warranty on repair and paint services. The specific terms and coverage period that apply to your repair are provided to you in writing — please ask us. [CONFIRM: owner to supply written warranty terms or a link.] Nothing on this website changes those written terms.

7. Using this website

You may use this website for your own personal, lawful purposes. Please do not misuse it, attempt to disrupt or gain unauthorized access to it, or copy it in bulk. The website content, name, and logo belong to Luciano's Collision Center. Tesla and other third-party names and marks are the property of their respective owners and are used on this site for identification only. The information on this website is general and is not professional advice. Links to third-party sites (such as Google Maps) are provided for convenience, and we are not responsible for those sites.

8. Limitation of liability

To the fullest extent permitted by law, this website is provided “as is,” and Luciano's Collision Center will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of use of your vehicle, lost income, or lost data, arising out of your use of the website or our services. Our total liability for any claim relating to a specific service is limited to the amount you paid us for that service. Nothing in these Terms limits liability that cannot be limited by law, including for gross negligence or willful misconduct, or any rights you have under California consumer protection law.

9. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute relating to these Terms or our services will be brought in the state or federal courts located in Santa Clara County, California, subject to any rights you have that cannot be waived.

10. Changes to these Terms

We may update these Terms from time to time. Changes take effect when we post the updated Terms on this page, and the “Last updated” date above will change. By continuing to use the website after an update, you accept the updated Terms.

11. Contact us

Luciano's Collision Center, 107 Minnis Cir, Milpitas, CA 95035
Phone: (408) 691-1835
Email: lucianoscollisioncenter@gmail.com

12. Text Messaging (SMS) Terms

Program description

Our text messaging program (“Luciano's Collision Center estimate & appointment updates”) sends informational messages related to your estimate or appointment — for example, confirming that we received your estimate request, appointment confirmations and reminders, and updates about your estimate or repair. We do not use this program to send marketing or promotional messages.

Your consent

By submitting your phone number and opting in, you consent to receive SMS text messages from Luciano's Collision Center related to your estimate or appointment. You opt in by checking the optional text-message box on our contact form; the box is unchecked by default. Consent is not a condition of any purchase or service — you can request an estimate without agreeing to text messages. Messages may be sent using automated technology. You confirm that you are the subscriber or customary user of the mobile number you provide.

Message frequency

Message frequency varies depending on your estimate or appointment activity.

Costs

Message and data rates may apply. Please check with your wireless carrier. We do not charge a fee for the messages.

How to opt out

Reply STOP to unsubscribe at any time. After you send STOP we will send one confirmation message, and you will not receive further text messages from us unless you opt in again. You can also tell us to stop by calling (408) 691-1835.

How to get help

Reply HELP for assistance, or contact us at (408) 691-1835 or lucianoscollisioncenter@gmail.com.

Carriers

Wireless carriers are not liable for delayed or undelivered messages.

Privacy and data sharing

Mobile opt-in data and phone numbers collected for text messaging are not shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. We may use service providers (for example, our messaging platform) solely to deliver messages on our behalf, and they may not use your information for their own marketing. Please read our Privacy Policy for details.

Changes to the program

We may change or discontinue the text messaging program at any time and will update these SMS Terms when we do.